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Mission Briefing

Everything you need to know about starting treatment at Trailhead. We've laid out the plan so you can focus on the journey ahead.

Admission Process

Seven Mission Phases

From first contact to your first day of treatment, here's how we get you from planning to action.

01 Phase One

Initial Contact

Your mission starts with a single call. Reach out to our admissions team and we'll walk you through everything.

  • Call our confidential admissions line at (857) 312-1697
  • Speak directly with a trained admissions coordinator
  • Share your situation — no judgment, no pressure
  • Available 24/7 for your first call
Timeline
Immediate
Most calls are answered within minutes. Same-day callbacks guaranteed.
02 Phase Two

Insurance Verification

We handle the paperwork so you don't have to. Our team contacts your provider and confirms your benefits.

  • Provide your insurance card information
  • We verify coverage, copays, and deductibles
  • In-network with Anthem BCBS, Point 32, Tricare, Uprise Health, and WellSense
  • Self-pay and financial aid options also available
Timeline
Same Day
Most verifications completed within hours. We call you back with results.
03 Phase Three

Clinical Assessment

A licensed clinician evaluates your unique situation to build the right treatment plan for you.

  • Comprehensive biopsychosocial assessment
  • Review of medical, psychiatric, and substance use history
  • Identify co-occurring conditions (anxiety, depression, PTSD, etc.)
  • Determine the appropriate level of care (PHP, IOP, OP, or MAT)
Duration
60-90 Minutes
Can be completed in-person at our Salem facility or via telehealth.
04 Phase Four

Facility Tour (Optional)

See the space where your recovery will take shape. Visiting helps you feel comfortable before day one.

  • Walk through our treatment spaces at 103 Stiles Rd, Salem, NH
  • Meet staff members and see group rooms
  • Ask questions in a relaxed, no-pressure environment
  • Available by appointment — just ask your admissions coordinator
Duration
30 Minutes
Virtual tours available via telehealth if you can't visit in person.
05 Phase Five

Financial Consultation

We make sure cost is never a barrier. Our team explains your coverage and explores every option.

  • Review insurance verification results in detail
  • Explain any out-of-pocket costs, copays, or deductibles
  • Discuss self-pay rates and sliding scale options
  • Set up payment plans if needed
Goal
Zero Surprises
Full financial transparency before you commit. No hidden costs.
06 Phase Six

Admissions Appointment

Finalize everything. You'll meet the people who will guide your recovery and lock in your schedule.

  • Complete intake paperwork and consent forms
  • Get assigned a primary therapist and case manager
  • Review your personalized treatment plan
  • Choose your schedule (morning, afternoon, or evening tracks for IOP)
You'll Meet
Your Team
Primary therapist + case manager assigned before your first day.
07 Phase Seven

Transition into Treatment

Mission go. You begin your recovery program within 24-48 hours of completing admissions.

  • Start treatment within 24-48 hours of your admissions appointment
  • Meet with a Nurse Practitioner within 24 hours for medical clearance
  • Begin group therapy, individual sessions, and holistic programming
  • Medication-Assisted Treatment (MAT) initiated if clinically appropriate
Go Time
24-48 Hours
From admissions to treatment. Same-day starts possible in urgent cases.
Insurance & Payment

Accepted Coverage

We're in-network with these providers. Self-pay and financial assistance also available.

Anthem BCBS
Point 32
Tricare
Uprise Health
WellSense
Self-Pay &
Financial Aid
Free verification Same-day results Sliding scale available
Mission Briefs

Frequently Asked Questions

Everything you need to know before starting your recovery journey at Trailhead.

Brief 01
How do I start the admissions process?
Call our admissions line at (857) 312-1697. You'll speak directly with a coordinator who will walk you through everything, from insurance verification to scheduling your clinical assessment. Many clients complete the entire process in a single day.
Brief 02
How long does it take from first call to starting treatment?
Most clients begin treatment within 24-48 hours of completing their admissions appointment. In urgent cases, same-day starts are possible. The full admissions process (verification, assessment, intake) can often be completed in a single day.
Brief 03
Do I need a referral from my doctor?
No referral is required. You can contact us directly by calling (857) 312-1697 or having a family member call on your behalf. We handle all clinical assessments and treatment planning in-house.
Brief 04
What should I bring on my first day?
Bring a valid photo ID, your insurance card, a list of current medications, and any relevant medical records. Dress comfortably. We provide everything else you need — notebooks, materials, and refreshments throughout the day.
Brief 05
Can I tour the facility before committing?
Absolutely. We encourage facility tours so you can feel comfortable before your first day. Tours are available by appointment at 103 Stiles Rd, Suites 1 & 2, Salem, NH 03079. Virtual tours via telehealth are also available.
Brief 06
What if I don't have insurance?
We offer self-pay options and sliding scale fees based on your financial situation. Our financial team will work with you to find a solution. Cost should never be a barrier to getting help — call us and we'll explore every option together.
Brief 07
What happens on my first day of treatment?
You'll meet your assigned therapist and case manager, attend an orientation, and join your first group session. Within the first 24 hours, you'll also meet with a Nurse Practitioner for a medical evaluation and to discuss any medication needs including MAT.
Brief 08
What if my family member is resistant to treatment?
This is common and we're experienced in helping families navigate it. Call us at (857) 312-1697 and we can guide you through approaches that encourage willingness without coercion. Family involvement is a powerful catalyst for change.
Brief 09
Can I attend treatment from out of state?
In-person treatment at our Salem, NH facility is available to anyone who can commute. Our telehealth programs are currently available to New Hampshire residents. Contact us to discuss your specific situation and we'll help find the right arrangement.
Brief 10
Do you offer detox, or do I need to detox first?
Trailhead is an outpatient facility and does not provide medical detox on-site. However, we coordinate closely with trusted detox partners and can arrange a seamless transition from detox directly into our programming. We'll handle the coordination for you.
42.7842° N, 71.2009° W — Salem, NH

Mission Start Point

Your recovery mission begins with one call. We're standing by.

(857) 312-1697
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