Privacy Policy

How we collect, use, and protect your personal and health information at Trailhead Treatment Center.

Information We Collect

When you interact with Trailhead Treatment Center -- whether through our website, by phone, or in person -- we may collect the following types of information:

Full name, phone number, and email address
Mailing address and date of birth
Insurance provider and policy details
Health and medical history relevant to treatment
Information submitted through website forms, including insurance verification and contact requests
Website usage data through cookies and analytics tools

How We Use Your Information

We use the information we collect for the following purposes:

To provide addiction treatment and mental health services
To verify insurance coverage and process claims
To communicate with you about your care, appointments, and treatment progress
To respond to inquiries submitted through our website or by phone
To improve our services, website functionality, and patient experience
To comply with legal and regulatory requirements

HIPAA Compliance

Trailhead Treatment Center is fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). We take the protection of your Protected Health Information (PHI) seriously and have implemented comprehensive safeguards to ensure its confidentiality, integrity, and availability.

All PHI is stored securely using industry-standard encryption and access controls
Our staff receives regular HIPAA training on privacy and security best practices
We maintain Business Associate Agreements (BAAs) with all third-party vendors who may access PHI
We conduct regular risk assessments to identify and address potential vulnerabilities

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Treatment coordination: With healthcare providers involved in your care
Insurance processing: With your insurance company for coverage verification and claims
Legal requirements: When required by law, court order, or regulatory authority
Emergency situations: To protect the health and safety of you or others
With your consent: When you provide written authorization for disclosure

Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how visitors use our site.

We use standard analytics tools to track page views, traffic sources, and user behavior
Cookies help us remember your preferences and improve site functionality
We do not use cookies to track health-related search history or associate browsing data with your medical records
You can manage cookie preferences through your browser settings at any time

Your Rights

You have the following rights regarding your personal and health information:

Access: You may request a copy of the personal information we hold about you
Correction: You may request that we correct inaccurate or incomplete information
Deletion: You may request that we delete your personal information, subject to legal retention requirements
Restriction: You may request that we limit how we use your information
Opt-out: You may opt out of marketing communications at any time
Complaint: You have the right to file a complaint with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated

Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your rights, please contact us:

Address: 103 Stiles Rd, Suites 1 & 2, Salem, NH 03079
Phone: (857) 312-1697
Email: info@trailheadtreatment.com

Effective Date: February 2026. This privacy policy may be updated periodically. We encourage you to review this page regularly for any changes.

Ready to Start Your Recovery?

Our compassionate team is here to help you take the first step. Call us today or verify your insurance online.

Verify Insurance Now (857) 312-1697