Information We Collect
When you interact with Trailhead Treatment Center through our website, phone calls, or in-person visits, we may collect the following types of information:
- Personal identification information — name, date of birth, phone number, email address, and mailing address
- Insurance information — provider name, policy number, group number, and subscriber details
- Health information — medical history, substance use history, mental health conditions, and treatment preferences submitted through our intake forms or insurance verification requests
- Communication records — messages sent through our contact forms, live chat, or email correspondence
- Website usage data — IP address, browser type, pages visited, and referring URLs collected through standard analytics tools
How We Use Your Information
We use the information we collect for the following purposes:
- Treatment coordination — to evaluate your needs, develop individualized treatment plans, and coordinate your care across our programs
- Insurance verification — to confirm your benefits and coverage for our treatment programs, including PHP, IOP, OP, MAT, and telehealth services
- Communication — to respond to your inquiries, provide appointment reminders, and share relevant treatment resources
- Service improvement — to analyze aggregate, de-identified data to improve our programs, website functionality, and patient experience
- Legal compliance — to meet our obligations under state and federal healthcare regulations
HIPAA Compliance
Trailhead Treatment Center is fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). We take the following measures to protect your Protected Health Information (PHI):
- All PHI is stored in encrypted, access-controlled systems with role-based permissions
- Our staff receives regular HIPAA training on privacy practices and data handling procedures
- We maintain Business Associate Agreements (BAAs) with all third-party vendors who may have access to PHI
- We follow 42 CFR Part 2 regulations governing the confidentiality of substance use disorder patient records
- Physical records are stored in secured, access-restricted areas of our facility
Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- Treatment purposes — with healthcare providers directly involved in your care, with your written consent
- Insurance and payment — with your insurance company to verify benefits and process claims for treatment services
- Legal requirements — when required by law, such as court orders, mandatory reporting obligations, or imminent safety concerns
- Business operations — with trusted service providers who assist in operating our website and services, bound by confidentiality agreements and BAAs
Cookies and Website Analytics
Our website uses standard cookies and analytics tools to improve your browsing experience:
- Essential cookies — required for basic website functionality, such as form submissions and page navigation
- Analytics cookies — we use privacy-focused analytics to understand how visitors interact with our site, helping us improve content and usability
- No health-related tracking — we do not track or store information about specific health conditions you may search for on our website
- You can disable cookies through your browser settings, though some site features may not function properly without them
Your Rights
As a patient or website visitor, you have the following rights regarding your personal information:
- Access — you may request a copy of the personal and health information we hold about you
- Correction — you may request that we correct any inaccurate or incomplete information
- Deletion — you may request that we delete your personal information, subject to legal retention requirements
- Opt out — you may opt out of non-essential communications at any time by contacting us or using the unsubscribe link in our emails
- Restrict processing — you may request that we limit how we use your information in certain circumstances
Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your information is handled, please contact us:
Effective Date: February 2026
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Your continued use of our website and services constitutes acceptance of the most current version of this policy.