Information We Collect
At Trailhead Treatment Center, we may collect the following types of information when you visit our website, contact us, or engage with our services:
- Personal Information: Name, email address, phone number, and mailing address provided through contact forms, phone calls, or admissions inquiries.
- Health Information: Medical history, insurance details, substance use history, and treatment-related information shared during assessments and the admissions process.
- Website Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs collected through cookies and analytics tools.
- Insurance Information: Insurance provider, policy number, and coverage details submitted through our insurance verification forms.
- Communication Records: Records of phone calls, emails, and chat interactions with our admissions and clinical teams.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide information about our treatment programs, including Partial Hospitalization (PHP), Intensive Outpatient (IOP), Outpatient, MAT, and Telehealth services.
- To verify your insurance coverage and determine eligibility for treatment.
- To facilitate the admissions process and coordinate your care.
- To improve our website, services, and user experience.
- To send relevant communications about treatment options, aftercare resources, and alumni program updates (with your consent).
- To comply with legal and regulatory requirements applicable to behavioral health providers.
HIPAA Compliance
Trailhead Treatment Center is committed to protecting your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable federal and state privacy laws.
Protected Health Information (PHI) collected during the course of your treatment is handled with the highest level of confidentiality. We maintain administrative, technical, and physical safeguards to protect your PHI from unauthorized access, use, or disclosure.
We will not disclose your PHI without your written authorization except as permitted or required by law, which may include:
- Treatment, payment, and healthcare operations.
- Public health activities and reporting requirements.
- Compliance with court orders or legal proceedings.
- Emergency situations where disclosure is necessary to prevent serious harm.
You have the right to request a copy of our full Notice of Privacy Practices at any time by contacting our office.
42 CFR Part 2 Protections
As a substance use disorder treatment provider, Trailhead Treatment Center also complies with the federal regulation 42 CFR Part 2, which provides additional confidentiality protections for substance use disorder patient records. Your substance use treatment records receive heightened privacy protections and cannot be disclosed without your specific written consent, except in limited circumstances defined by law.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our website, processing insurance verifications, or providing clinical services, bound by confidentiality agreements.
- Legal Compliance: When required by law, regulation, or legal process.
- Continuity of Care: With other healthcare providers involved in your treatment, with your written consent.
- Emergency Situations: To protect the safety of you or others in an emergency.
Cookies & Analytics
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. These technologies help us understand how visitors interact with our site so we can improve content and functionality.
We may use third-party analytics services such as Google Analytics, which collects anonymized data about website usage. You can manage your cookie preferences through your browser settings or opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Cookies used on our site do not collect Protected Health Information (PHI) or any clinical data.
Your Rights
You have the following rights regarding your personal and health information:
- Access: You may request access to the personal and health information we hold about you.
- Correction: You may request corrections to any inaccurate or incomplete information.
- Deletion: You may request the deletion of your personal information, subject to legal and regulatory retention requirements.
- Restriction: You may request that we restrict the processing of your information in certain circumstances.
- Revocation of Consent: You may revoke your consent for the use of your information at any time by contacting us in writing.
- Complaint: You have the right to file a complaint with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated.
Data Security
We implement industry-standard security measures to protect your information, including encryption, secure server infrastructure, access controls, and regular security audits. While we take every reasonable precaution to safeguard your data, no method of electronic transmission or storage is 100% secure.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or need to request our Notice of Privacy Practices, please contact us:
Effective Date: February 2026
This Privacy Policy may be updated periodically to reflect changes in our practices or applicable laws. We encourage you to review this page regularly for the latest information.
