Privacy Policy

Information We Collect

When you interact with Trailhead Treatment Center — whether through our website, by phone, or in person — we may collect the following types of information:

• Personal identification: Name, date of birth, address, phone number, and email address
• Insurance information: Provider name, policy number, group number, and subscriber details for verification purposes
• Health information: Medical history, substance use history, mental health records, and treatment-related data collected during assessments and care
• Website data: Information collected through contact forms, insurance verification forms, and callback request forms on our website

How We Use Your Information

We use the information we collect for the following purposes:

• Treatment services: To provide and coordinate your addiction treatment, mental health care, and related clinical services
• Insurance verification: To verify your coverage, process claims, and communicate with your insurance provider on your behalf
• Communication: To respond to your inquiries, schedule appointments, and provide treatment-related updates
• Service improvement: To evaluate and improve the quality of our programs, facilities, and overall patient experience
• Legal compliance: To meet regulatory requirements, including state and federal healthcare reporting obligations

HIPAA Compliance

Trailhead Treatment Center is fully compliant with the Health Insurance Portability and Accountability Act (HIPAA) and 42 CFR Part 2 regulations governing the confidentiality of substance use disorder treatment records.

• Protected Health Information (PHI): All personal health information is safeguarded using administrative, technical, and physical security measures
• Business Associate Agreements: We maintain signed BAAs with all third-party vendors who may access PHI, ensuring they meet the same privacy and security standards
• Staff training: All Trailhead employees receive regular HIPAA compliance training and are bound by strict confidentiality agreements
• Breach notification: In the unlikely event of a data breach, we will notify affected individuals and relevant authorities as required by law

Information Sharing

Trailhead Treatment Center does not sell, rent, or trade your personal information to third parties. We may share information only in the following circumstances:

• Treatment coordination: With other healthcare providers involved in your care, with your written consent
• Insurance processing: With your insurance company for benefits verification and claims processing
• Legal requirements: When required by law, such as court orders, mandatory reporting obligations, or public health emergencies
• Emergency situations: When necessary to prevent serious harm to you or others

Cookies and Website Analytics

Our website uses standard technologies to improve your browsing experience:

• Cookies: Small text files stored on your device that help us remember your preferences and improve site functionality
• Analytics: We use website analytics tools to understand how visitors use our site, including page views, session duration, and referral sources
• No health tracking: We do not track, store, or share any information about your health-related searches or browsing activity outside of our website
• Third-party tools: Some analytics tools may collect anonymized data; these tools operate under their own privacy policies

Your Rights

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal and health information we hold about you
• Correction: You may request corrections to any inaccurate or incomplete information in your records
• Deletion: You may request deletion of your personal information, subject to legal retention requirements
• Opt out: You may opt out of non-essential communications at any time by contacting us directly
• Restrict sharing: You may request restrictions on how your information is shared, and we will accommodate your request where legally permissible

Contact Us

If you have questions about this privacy policy, want to exercise your rights, or have concerns about how your information is handled, please contact us: